Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
- Eligibility for Returns
You may return most items within [30 days] of receipt for a full refund or exchange, provided the product is in its original condition, unused, and with all original packaging intact.
Some products are exempt from returns, including:- Perishable goods
- Personalized or custom-made items
- Gift cards
- Downloadable software products
- How to Return an Item
To initiate a return, please contact our customer service team at [info@geehobby.com] . Provide your order number, the item(s) you wish to return, and the reason for the return. We will send you a return authorization and instructions for shipping the item back. - Return Shipping Costs
Customers are responsible for paying the return shipping cost unless the item is defective or an error occurred on our end. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item. - Refund Process
Once we receive your return, we will process the refund to your original payment method within [7-10 business days]. Please note that the time it takes for the refund to appear on your account depends on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within [30 days] of receiving your order. We’ll guide you through the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of delivery. We’ll provide a return label and process either a full refund or a replacement, depending on your preference and product availability.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check your bank account or credit card statement. If it’s still not showing, contact us at [info@geehobby.com], and we’ll help resolve the issue.
Non-returnable Items
Certain items are non-returnable, including:
- Intimate or sanitary goods
- Gift cards
- Downloadable software
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date.
Thank you for shopping with us!